Reference

ufabro Legal: clear terms for Indonesia access

ufabro Legal explains how we handle account access, identity checks, wallet records and policy requests before you open an account.

Account termsData and cookiesPolicy contact
ufabro ufabro Legal: clear terms for Indonesia access
POLICY CONTACT

Three routes for Legal questions

A clear contact path matters when a policy question affects your account or payment record.

Account menu Open your account menu, choose the support route, and describe the Legal issue after…
Payment record For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the receipt…
Policy request Ask through the support desk when you need a copy, correction or explanation connected…
RECORDS AND CONTROL

How we handle account policy

Legal controls are part of the account path, not a separate promise hidden from you.

Data collection

We use account details, phone verification results and payment references for account access, record matching and policy requests.

Cookie choices

Cookies can support account sessions and page settings.

Account security

Phone verification is required before account access, and policy changes are connected to the signed-in account.

Record retention

We keep account and payment records only for the period needed for account operation, dispute checking, security review and legal…

Access requests

You can ask what personal account details we hold, request a correction or seek clarification about a policy decision.

Policy changes

When Legal wording changes, we publish the updated text on this page and apply it according to the stated effective…

Answers before your account starts

These Legal answers address the points Indonesian customers usually raise before account access: eligibility, personal records, cookies, payment evidence and contact steps. We keep each answer tied to the account process, so you know what to prepare before opening an account or asking us to change a record.

It explains account conditions, phone verification, personal data handling, cookies, payment references, policy updates and the route for requesting access or correction. Eligibility depends on local law.

The Legal page can be read before account creation, but account or lobby access depends on local law. Check your local position before completing an account and phone verification.

Phone verification helps connect an account request to the person creating it and protects later policy requests. We may repeat that check before changing account details or releasing records.

We use DANA and QRIS references to match a payment action with the correct account and investigate a status question. Send the receipt reference through the signed-in support route.

Yes. Send an access or correction request through the account support route. We confirm account ownership first, then explain which records can be supplied or amended under applicable law.

Clearing cookies may end your account session and remove saved page settings. You can return through the normal account path, sign in again and complete phone verification when requested.

Use the support route inside your account and name the section or wording you are asking about. We can explain the current text and the stated effective point.